The Era of Autonomous Enterprise.
CRMPRACTICE is a Salesforce-focused consultancy specialising in Agentforce deployments, AI-native automation and high-scale Data Cloud architecture across every Salesforce product.
Orchestrate your first AI workforce.
We go beyond chat. CRMPRACTICE builds autonomous agents that reason, plan and execute workflows across your entire Salesforce ecosystem using the Agentforce reasoning engine, grounded in Data Cloud.
Agent Reasoning Strategy
Defining topics, actions and guardrails for autonomous success.
Data Cloud Foundation
Grounding AI in real-time customer data for high-fidelity accuracy.
Guardrails & Evals
Production-grade observability, evaluation and governance.
Native delivery. No middleware. No lock-in.
Native, not middleware
Real managed packages and public OAuth apps that live inside Salesforce and HubSpot — not iframes, proxies or Heroku workarounds.
Security Review ready
Checkmarx, PMD and Code Analyzer clean before submission. CRUD/FLS, escape rules, secrets vaulting and audit trails by default.
You own the IP
Source, metadata, DX project, CI pipelines and namespace transfer are yours. No retainer, no vendor lock-in on the package itself.
Weeks, not months
Installable packages in as little as one week, listing-ready in a few weeks. Kickoff, build and review run in parallel.
No long-term dependency
Fixed-scope delivery with a clean handover. Your team reviews, owns and ships future versions without a perpetual consulting contract.
Enterprise-grade defaults
Least-privilege permission sets, Shield-friendly, audit trail on every DML, feature parameters for LMA telemetry, and clean upgrade paths across managed 1.x → 2.x versions.
Covers Salesforce AppExchange, HubSpot Marketplace and native CRM extensions.
Full-Spectrum Implementation
Sales Cloud
Revenue orchestration and forecasting for modern sales orgs.
Service Cloud
AI-powered omnichannel service, from contact centre to field.
Marketing Cloud
Personalised journeys grounded in unified customer data.
Commerce Cloud
Composable B2C and B2B commerce with built-in intelligence.
Experience Cloud
Branded portals, communities and digital experiences.
Revenue Cloud
CPQ, Billing and Revenue Lifecycle Management.
The Salesforce AI & Data Stack
Agentforce
Autonomous AI agents for sales, service, commerce and operations.
Einstein AI
Predictive and generative AI native to Salesforce.
Data Cloud
The unified customer data foundation for AI and activation.
Tableau
Analytics, Tableau Pulse and Tableau Next on your CRM data.
MuleSoft
API-led integration, automation and RPA.
Slack
Slack as the AI-powered work surface for your CRM.
Salesforce Headless 360.
Decouple the experience layer from the Salesforce core. Commerce (SCAPI + PWA Kit), Service, Experience, Data Cloud, Agentforce and MuleSoft delivered as governed APIs behind any front end — web, mobile, in-app, voice or kiosk.
Explore Headless 360 →Headless Commerce
Headless Service
Headless Experience
Data & Identity
Deep vertical experience.
Financial Services
Banking, wealth, insurance and lending on Financial Services Cloud.
Health & Life Sciences
Health Cloud and Life Sciences Cloud, HIPAA-aligned.
Manufacturing
Account forecasting, agreements and service lifecycle.
Retail & Consumer Goods
Retail Execution, TPM, clienteling and loyalty.
Public Sector
Grants, licensing, inspections and case management.
Diagnose. De-risk. Deliver.
Every engagement starts with a fixed-price 2-week discovery led by a Principal Architect. You get a defensible roadmap, a phased plan and a business case before any build begins.
Discovery
Two-week diagnostic. Stakeholder interviews, org audit and target-state architecture.
Design
Solution blueprint, data model, integration map and Agentforce/AI guardrails.
Deliver
Agile pods with a Principal Architect embedded, hypercare and enablement.
Evolve
Managed services, evals and continuous optimisation.
Ready to define your Salesforce AI roadmap?
Speak with a Principal Architect today about your Salesforce ecosystem, Agentforce ambitions and Data Cloud foundation.
Book a ConsultationPerspectives from the front line.
Service Cloud in 2026: building the end-to-end service operating model
Einstein Case Wrap-Up, Service Cloud Voice, and the field-to-office loop are converging. Here is how to redesign service around outcomes, not channels.
Slack in 2026: why every Agentforce rollout needs a channel strategy
Agents are moving out of admin panels and into the place where work already happens. Slack is the interface layer that makes agentic AI usable at scale.
MuleSoft in 2026: the integration backbone agentic apps can trust
Agentforce needs real-time, governed access to ERP, HR, finance, and legacy systems. MuleSoft is the API layer that makes enterprise agents actually useful.