Storefronts, marketplaces and OMS — engineered for peak.
We deliver B2C Commerce, B2B Commerce, Order Management and Commerce Agents on a headless-ready architecture that scales through peak.
What Salesforce offers on Commerce Cloud.
Salesforce Commerce Cloud covers B2C Commerce (SFRA and headless PWA Kit storefronts with Einstein product discovery), B2B Commerce for complex account-based selling, Order Management for distributed order orchestration, Payments, Commerce Intelligence and Commerce Agents — with a composable, API-first architecture ready for headless deployments.
What we hear from Commerce Cloud leaders.
- 01Legacy SFRA storefronts are slow, hard to change and block a composable / PWA Kit roadmap.
- 02Peak season last year exposed OMS, inventory and payment failures the team can't afford to repeat.
- 03B2C and B2B run on divergent codebases and Commerce Agents can't be trusted without a unified catalogue.
Where Commerce Cloud programmes get stuck.
Legacy SFRA storefronts block composable and headless roadmaps.
Order Management is bolted on rather than orchestrated, causing split-shipment and inventory pain.
B2C and B2B experiences run on divergent codebases with duplicated catalog and pricing logic.
Peak-season readiness — performance, observability, failover — is not engineered in.
Where we automate Commerce Cloud — end to end.
Every engagement targets a specific set of automation and AI plays, scoped so value shows up in weeks — not quarters.
Commerce Agents
Guided shopping, merchandising and post-purchase service via Agentforce Commerce agents.
Einstein product discovery
AI search, recommendations and predictive sort tuned per segment.
Order lifecycle orchestration
OMS-driven split shipments, appeasements and returns automation.
Headless & composable delivery
PWA Kit / composable storefronts with CI/CD, observability and peak automation.
What we deliver on Commerce Cloud
B2C Commerce (SFRA / PWA Kit)
Composable storefront builds with Einstein product discovery.
B2B Commerce
Account hierarchies, contract pricing and reorder-heavy flows.
Order Management
Distributed order orchestration and inventory visibility.
Commerce Agents
Agentforce for guided shopping, merchandising and post-purchase service.
Reusable assets we bring to your Commerce Cloud programme.
Battle-tested blueprints, reference builds and diagnostics that compress discovery and de-risk delivery from day one.
Composable Storefront Kit
PWA Kit reference storefront with CI/CD, observability and Commerce Agent hooks pre-wired.
OMS Rollout Blueprint
Distributed order orchestration patterns, split-shipment, appeasement and returns flows.
Peak Readiness Playbook
Load, chaos, failover and observability runbook proven at holiday scale.
Systems we routinely wire into Commerce Cloud.
MuleSoft-led API architecture with reference connectors and reusable patterns across the systems your teams already rely on.
Which edition fits.
B2C Commerce
SFRA or headless PWA Kit — priced on GMV; choose PWA Kit for composable roadmaps.
B2B Commerce
For account hierarchies, contract pricing and reorder-heavy models.
Order Management + Commerce Agents
Add-ons for distributed OMS and Agentforce Commerce agents.
Legacy → target state.
- 01SFRA → Composable / PWA Kit storefront modernisation.
- 02Bolt-on OMS / manual fulfilment → Salesforce Order Management orchestration.
- 03Magento / Shopify Plus / SAP Commerce → B2C or B2B Commerce Cloud replatform.
A four-stage delivery model.
See the full methodology for artefacts, cadences and governance at each stage.
Discover
Two-week diagnostic on your Commerce Cloud landscape, org health and target outcomes.
Design
Reference architecture, data model and phased roadmap signed by a Principal Architect.
Deliver
Agile pods with embedded architects, hypercare and change enablement built in.
Evolve
Managed services, evals and quarterly value reviews to compound the return.
Where Commerce Cloud moves the P&L.
We frame every Commerce Cloud programme against three impact vectors — so the business case survives beyond go-live.
- Revenue
41% conversion lift
Faster cycles, higher conversion and more productive teams operating on Commerce Cloud.
- Cost to serve
60% faster time to market
Automation, AI deflection and consolidation of overlapping tools and processes.
- Time to value
99.99% peak uptime
Fixed-price discovery, reusable accelerators and Principal Architect leadership from day one.
How CRMPRACTICE engages
Every engagement starts with a fixed-price discovery — a Principal Architect leads a 2-week diagnostic and delivers a de-risked roadmap before any build begins. See engagement models for commercial options.
- 01Storefront implementation & replatform
- 02Headless / composable commerce build
- 03OMS rollout
- 04Payments & Commerce Intelligence
- 05Peak readiness engineering
Model the Commerce Cloud business case.
Model revenue lift from composable storefront, personalisation and checkout optimisation.
Risk reflects change-management complexity, integration surface and AI governance load — CRMPRACTICE accelerators reduce this on delivery.
- Excludes gross-margin adjustments.
- Assumes stable traffic mix.
Directional model for early business cases. CRMPRACTICE will validate with your data during discovery.
Ready to accelerate your Commerce Cloud programme?
Speak with a Principal Architect about your roadmap, current state and success metrics.
Book a consultation