Modern services for constituents, ready for scrutiny.
We deliver Public Sector Solutions for grants management, licensing, inspections, emergency programmes and constituent case management — with rigorous access, audit and residency controls.
What Salesforce offers on Public Sector.
Public Sector Solutions is Salesforce's platform for government agencies. It provides prebuilt processes for grants management, licensing and permitting, inspections and enforcement, emergency programmes and constituent case management — deployable on Government Cloud with Shield encryption, audit trails and data residency controls.
What we hear from Public Sector leaders.
- 01Constituents still fill out PDFs and email agencies — digital-first mandates are already overdue.
- 02Grants, licensing and inspections span multiple legacy systems with no unified case view.
- 03FedRAMP, residency and audit obligations require Government Cloud + Shield before AI can be rolled out.
Where Public Sector programmes get stuck.
Constituent-facing services still rely on PDFs, email and manual routing.
Grants, licensing and inspection processes span multiple legacy systems.
Data residency, FedRAMP and audit obligations block cloud adoption without Government Cloud + Shield.
Case backlogs and appeals workflows lack unified case management.
Where we automate Public Sector — end to end.
Every engagement targets a specific set of automation and AI plays, scoped so value shows up in weeks — not quarters.
Grants & licensing automation
Intake, eligibility, review and disbursement workflows end-to-end.
Inspections & enforcement
Mobile inspections, evidence capture and case escalation.
Constituent case management
360° citizen view with omni-channel intake and referral routing.
Compliant AI & Copilot
Government Cloud + Shield with audited AI for casework assistance.
What we deliver on Public Sector
Digital Intake & Eligibility Triage
Constituent applications captured once, screened and routed automatically.
Grants Management & Scoring
Notice of funding, application review, scoring panels and disbursement.
Licensing & Permitting
Application lifecycle, renewals, fees and conditions with status transparency.
Inspections & Enforcement
Mobile inspections, checklist capture and follow-up enforcement actions.
Inspection Report Analysis
Reports parsed and summarised into structured findings and actions.
Constituent Case Management
360° view with referrals, benefits and multi-agency coordination.
Contact Centre Deflection Agent
Agentforce answering status, eligibility and process questions 24/7.
Constituent Data Unification
Identity resolution across legacy systems, registries and case files.
Audit, Residency & Access Controls
Government Cloud, Shield, least privilege and evidence-ready audit trails.
What blocks Public Sector programmes — and how we clear it.
Constituents repeat themselves across agencies because case data never crosses system boundaries.
Public Sector Solutions case management on a unified constituent record with controlled inter-agency referrals.
Grants and licensing backlogs grow faster than caseworker capacity, and decisions must be defensible.
Digital intake, automated eligibility triage, scored review panels and decision rationale captured on every determination.
Any AI in a public service must be explainable, auditable and free of disparate impact.
Agents restricted to advisory and deflection roles, grounded in published policy, with human determination and full decision logging.
Obligations we design into every Public Sector build.
Industry-specific, region-specific and cross-cutting rules — addressed in the architecture, not bolted on at go-live.
FedRAMP / StateRAMP
Government Cloud deployment with authorised boundaries, control inheritance and continuous-monitoring evidence.
CJIS
Advanced authentication, personnel screening and access segregation for criminal-justice data.
NIST 800-53 / CIS controls
Control mapping documented per org, with configuration baselines and drift monitoring.
Section 508 / WCAG 2.2 AA / EN 301 549
Accessibility conformance tested on every constituent-facing Experience Cloud surface.
Privacy Act / FOIA & public records
Records retention, redaction and disclosure workflows with defensible search.
Data residency & sovereign cloud
In-region Hyperforce, key management and cross-border transfer controls.
Algorithmic accountability & AI inventories
Public AI use-case registers, impact assessments and appeal routes on automated recommendations.
EU AI Act
Risk classification for every Agentforce and Einstein use case, human-in-the-loop on high-risk decisions, model/prompt documentation, logging and transparency notices.
GDPR / UK GDPR
Lawful basis mapping, data minimisation in Data Cloud, consent and preference management, DSAR fulfilment, right-to-erasure runbooks and EU data residency (Hyperforce).
SOC 2 / ISO 27001 / ISO 42001
Least-privilege permission sets, change control, encryption with Shield Platform Encryption, event monitoring and evidence packs aligned to your control framework.
NIST AI RMF
Govern-Map-Measure-Manage applied to agent design: grounding sources, evaluation sets, drift monitoring and escalation paths documented per agent.
Accessibility (WCAG 2.2 AA)
Experience Cloud and LWC components tested for keyboard, contrast and screen-reader conformance.
Guidance on delivery practice, not legal advice — obligations are confirmed with your legal, risk and compliance functions during discovery.
Reusable assets we bring to your Public Sector programme.
Battle-tested blueprints, reference builds and diagnostics that compress discovery and de-risk delivery from day one.
Grants Management Blueprint
Intake, eligibility, review and disbursement templates with audit-ready workflows.
Licensing & Inspections Kit
Mobile inspection, evidence capture and enforcement patterns for regulators.
Government Cloud Landing Zone
Government Cloud + Shield reference deployment with residency and audit controls.
Systems we routinely wire into Public Sector.
MuleSoft-led API architecture with reference connectors and reusable patterns across the systems your teams already rely on.
Which edition fits.
Public Sector Solutions
Prebuilt grants, licensing, inspections and case management processes.
Government Cloud + Shield
Required for FedRAMP, IL4/IL5 and state residency obligations.
Legacy → target state.
- 01Legacy grants / permitting systems → Public Sector Solutions.
- 02On-prem Siebel / MS Dynamics government CRM → PSS on Government Cloud.
- 03Paper / PDF constituent intake → Digital case management with omni-channel intake.
A four-stage delivery model.
See the full methodology for artefacts, cadences and governance at each stage.
Discover
Two-week diagnostic on your Public Sector landscape, org health and target outcomes.
Design
Reference architecture, data model and phased roadmap signed by a Principal Architect.
Deliver
Agile pods with embedded architects, hypercare and change enablement built in.
Evolve
Managed services, evals and quarterly value reviews to compound the return.
Where Public Sector moves the P&L.
We frame every Public Sector programme against three impact vectors — so the business case survives beyond go-live.
- Revenue
50% faster case handling
Faster cycles, higher conversion and more productive teams operating on Public Sector.
- Cost to serve
4x digital submissions
Automation, AI deflection and consolidation of overlapping tools and processes.
- Time to value
100% auditability
Fixed-price discovery, reusable accelerators and Principal Architect leadership from day one.
How CRMPRACTICE engages
Every engagement starts with a fixed-price discovery — a Principal Architect leads a 2-week diagnostic and delivers a de-risked roadmap before any build begins. See engagement models for commercial options.
- 01Public Sector Solutions implementation
- 02Grants Management rollout
- 03Licensing & Inspections build
- 04Government Cloud migration
Model the Public Sector business case.
Model constituent self-service, case throughput and inspector productivity.
Risk reflects change-management complexity, integration surface and AI governance load — CRMPRACTICE accelerators reduce this on delivery.
- Cash-releasing benefits only.
- Excludes citizen-satisfaction value.
Directional model for early business cases. CRMPRACTICE will validate with your data during discovery.
Ready to accelerate your Public Sector programme?
Speak with a Principal Architect about your roadmap, current state and success metrics.
Book a consultation