The Agentforce eval harness we ship with every rollout
Prompt evals, regression suites, guardrail tests and observability — what production-grade agent governance actually looks like.
- Without evals, agents drift silently — you find out via a CSAT drop, not a monitor.
- A minimum viable harness has 4 layers: golden set, regression suite, guardrail battery, live observability.
- Cost of building it is 3–5% of programme spend — cost of skipping it is measured in incidents.
The four layers
Golden set (curated ideal Q&A / actions), regression suite (prior incidents replayed on every model or prompt change), guardrail battery (PII, jailbreak, policy, tool-misuse), and live observability (reasoning traces, tool-call outcomes, human overrides).
What to score
Task completion, factual grounding, tool-selection accuracy, policy compliance, latency P95, cost per resolution. Track weekly, alert on regression.
Who owns it
A single accountable owner — usually a Salesforce architect paired with a data / AI engineer — inside a lightweight AI Council. Not the vendor. Not IT ops.
How to make this specific, measurable and shipped.
A concrete goal shape for turning this insight into a board-defensible programme.
Stand up a 4-layer eval harness for the first production Agentforce use case.
Regression pass rate, guardrail trip rate, mean time to detect drift, incident count.
3-sprint build with reusable harness template — subsequent use cases inherit 80%.
Direct control on AI risk register items owned by CISO, CAIO and general counsel.
Harness live before first production deployment; weekly reporting from week one.
Put numbers on it.
An interactive model calibrated to the shape of programmes we run. Tune the inputs to your reality — the outputs recompute instantly.
Cost of skipping evals (risk-adjusted)
Compare eval harness investment against the expected annual cost of undetected agent incidents.
- Incident = policy breach, wrong tool call, hallucination reaching customer.
- Detection lift is conservative — high-maturity harnesses reach 85–95%.
- Excludes reputational and regulatory tail-risk — modelled separately.
- 01Ship the harness before the agent.
- 02Score outcomes, not just outputs.
- 03One owner. Weekly cadence. No exceptions.
Pressure-test this against your org.
A Principal Architect will validate the assumptions, pull in your baselines and turn this into a defensible business case.
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